Policies

Insurance

It is a desirable benefit to patients to have dental insurance. Dental insurance is a benefit provided by an employer, and your benefits package is determined by your employer and/or yourself, not your dental health provider. Given the information you and the insurer provided, we will attempt to use your dental coverage for a given procedure to best benefit you. We cannot allow one’s dental coverage to dictate our diagnosis and treatment. You can rest assured that our staff is well versed in dental insurance policies and will do their best to help you.

Financial Policy

We appreciate your prompt payment for the services provided.

Office Policies

We welcome our new patients and ask that you arrive a few minutes earlier than the appointment to get acquainted with our office.

We understand that unforeseen circumstances arise, and we will do our best to accommodate any changes to your appointment time. A 48-hour notice is appreciated for cancellations and rescheduling.

Dental Emergencies

If you are our patient of record and encounter an emergency dental situation, please call us at 704-771-1355. If you need to be seen in the office, after-hours office visit charges may apply and will be determined individually.